![I'm having this problem even tho i downloaded the update from the playstation website and made folders named “PS4” and “UPDATE” within each other and the update file is named “PS4UPDATE.PUP” and I'm having this problem even tho i downloaded the update from the playstation website and made folders named “PS4” and “UPDATE” within each other and the update file is named “PS4UPDATE.PUP” and](https://preview.redd.it/qkd0qytn4q661.jpg?auto=webp&s=fe3852008a04812c73b3703d6d6280310dd5d1b1)
I'm having this problem even tho i downloaded the update from the playstation website and made folders named “PS4” and “UPDATE” within each other and the update file is named “PS4UPDATE.PUP” and
![I've gone through the steps on the official website and I've downloaded the update 2 times already and it keeps saying that the update hasn't been installed, any help? [Screenshot] (for post I've gone through the steps on the official website and I've downloaded the update 2 times already and it keeps saying that the update hasn't been installed, any help? [Screenshot] (for post](https://preview.redd.it/7zqls9ylvr051.jpg?width=640&crop=smart&auto=webp&s=ef339de967cef60298af902e0da1c19fc287b667)
I've gone through the steps on the official website and I've downloaded the update 2 times already and it keeps saying that the update hasn't been installed, any help? [Screenshot] (for post
![Ask PlayStation UK on Twitter: "@SO_DanHill Did you use your account on another console recently? Is your console the Primary PS4? Are you able to verify your card details to continue? ^DB" / Ask PlayStation UK on Twitter: "@SO_DanHill Did you use your account on another console recently? Is your console the Primary PS4? Are you able to verify your card details to continue? ^DB" /](https://pbs.twimg.com/media/DdZD6LAUQAA8YJ4.jpg)